Hidden camera investigation: Nursing home abuse, violence (Marketplace)


Announcer:The following
program…
[ ♪♪ ] David:A special year-long
Marketplace investigation.
Undercover
inside nursing homes.
David:Families search
for the truth.
Woman:My poor mother.David:Has long-term care
reached the crisis point?
Oh! We’re way past that. I think we’ve been
in crisis for years. If this happened
in a daycare, that daycare would be
shut down in five minutes. David:How to
fight for better care
on your Marketplace.One of these men
will soon be dead.
A violent attack inside
a nursing home against
84-year-old Meyer Sadoway.It’s caught on security video.Video the home, Baycrest, kept
hidden from Meyer’s family.
It’s shocking.
It’s a horror movie. David:Diane Miles and Frances
Sadoway are his sisters.
You had a phone call? I got a phone call. David:
And what did they say?
That Meyer
had two falls. David:It would take
months after the attack,
after Meyer’s death,
for his sisters to see
the video and learn the truth.I started
crying hysterically.
And I thought,
I can’t believe it. They said they can
explain everything. -That’s right.
-They’ll explain it. So I said there’s
nothing to explain, it’s very clear what happened
between Meyer and this resident,how Meyer ended up dead.David:What happened to Meyer
is not isolated in Ontario.
It’s why we’re heading
inside nursing homes.
Because violence
is on the rise.
Resident assaults have
doubled in just six years,
from four a day to
now almost nine.
Woman:This is the lounge.David:A shocking increase
and we want to know why
so we’re visiting homes
with some of the highest
reported rates of
abuse and neglect.
David:We arrive in
time to rescue this woman.
I’m going to
give her trouble. David: Her wheelchair
hooked on a flower pot. Hi, guys. David: It’s -18 and
that woman, that resident of a long-term care facility,
is stuck outside. Oh, my God. David:Miranda Ferrier
worked in long-term care
for seven years.We have no idea
how long she was out there before we found her. There’s no excuse for that. David:Now she
runs an association
for 31,000 personal
support workers.
Did you see
how they jumped up? When you guys went in there
and said there’s someone outside who needs help? Oh, oops. David: Oops can
go bad when it’s -18. Oops can go bad very quickly. David:At a different
nursing home
in London, Ontario,
we overhear workers
warn that care is suffering.David:No time
for proper baths.
We don’t have time in the
day to wash them properly. David: How often does that
happen in the long-term– ? Every single day. And no, I’m not kidding. Every single day. Because they
don’t have the time. David:And why don’t
they have the time?
Because there’s not
enough people on the floor, there’s not enough
PSWs on the floor. David:No time to
check on residents.
David:Incredibly, these care
givers aren’t just griping.
They’re complaining to a
visiting government inspector.
David:But the inspector
says she’s powerless.
David:And that is legal
because no province has set
a minimum ratio of care givers
to residents, the way there is
for other vulnerable
populations like daycares.
Which I don’t
think is very fair. These people built the
society we live in today. And now they need
us more than ever. And we’re failing them. We are failing them
in a big, big way. David:Miranda says
understaffing is a clear factor
in rising abuse and neglect.When we’re talking about
putting more care into the system we need to talk
about more scrubs on the floor. How many staff do you have? We need to talk ratios. I truly believe that is
the answer to so many of our problems. David:Problems documented
in thousands of government
inspection reports.A resident dragging another
resident who was screaming.
Residents who punch,
kick, and scratch.
And one who died after
being struck by another
elderly resident.Woman: They have the
three meal services and then the snack carts
in between. David:Back on hidden camera,
we want to hear what homes are
telling families about
staffing on official tours.
In my experience when people
have gone into long term care facilities, and they ask,
“What is the minimum ratio?” they say, “1 to 8.” But that’s not the truth. David:The real story?Not one province
has set a minimum.
-David: There’s no rule.
-No, there’s no rule. -David: No law.
-No law. -David: No requirement.
-Nope. David:But we’re hearing
a different story from some
care home administrators.David:That isn’t true.There is no allotment.No minimums.But we hear it again...and there’s times that we
exceed the minimum requirement. David: So what gives? Well, I mean, what are
they going to say to a family that’s coming in on a tour? Think about that. -They’re there to sell.
-David: Well, don’t lie. Well, but they’re
there to sell. There is no ministry standard. David: Do you think the
current staffing levels in Ontario long-term
care are sufficient? Absolutely not. David:Lawyer and elder
advocate Jane Meadus says
nursing homes aren’t staffed to
deal with the changing profile
of the average resident.We have a much older and
sicker and frailer population, so you’re getting more
people who are acting out and have these behaviours. David: Is there a direct
line for you between the higher number of abuse incidents
and people with dementia? Absolutely, I think that
that’s a huge number of the people that are acting out
and having these behaviours. David:Homes used to
manage aggression with drugs.
Many residents with
dementia were given
powerful anti-psychotics.About a quarter of
all residents are given anti-psychotic drugs, and they
may not all really need them. She couldn’t walk and a
lot of times she couldn’t talk. What we are now doing is
drugging our senior population into submission. David:There was
push back and anti-psychotic
use dropped by a third.Seems like good news.But what happened?We hired statisticians
to dig deep in the data,
and they confirm that as
anti-psychotic drug use went down, abuse in
nursing homes has gone up. Doesn’t necessarily
mean one caused the other, but without extra staff to deal
with the aggressive behaviour,reducing drug use may have
had unintended consequences.
People like Meyer
face that violence.
He tried to block a larger man,
a wanderer with dementia,
from entering his room
and was attacked.
When staff do react,
they lead the aggressor away,
but there’s no one
to help Meyer.
He struggles…and falls, trying to escape.His hip is broken that night.He dies four days
after the attack.
-Meyer must have been afraid.And he was trying to
move himself to get up, and he was having
difficulty getting up and they just walked away. David:It’s been five years
since Diane and Frances
lost their brother.Frances:He enjoyed the fresh
air and seeing other people
and moving around.David: There was no autopsy,
but his family connects
the violence to his
unexpected death.
We were told it’s going to
be specially-trained staff who have special training for
these– for the behaviours of these residents. David:We asked
Baycrest to explain.
They won’t talk about what
happened to Meyer Sadoway,
but do tell us no amount of
care planning or staffing
can prevent all altercations.Miranda Ferrier is
stunned by Meyer’s death.
But not surprised.That kind of thing
is happening more, -a lot more.
-All the time. All the time.
ALL the time. We need more
accountability and oversight. That’s what we need. David:The shocking video.I literally collapsed.I observed my grandfather
being physically punched
in the face 11 times. David: What is your
government doing to try to stop and reduce violence
in long-term care homes? Well, I do believe that we’ve
made important improvements. [ ♪♪ ] David:Crying out for
care on your Marketplace.
[ ♪♪ ] David:The video is shocking.An elderly resident of a
care home being punched
by the very person
meant to look after him.
I literally collapsed. It was the most gut-wrenching
thing I have ever gone through in my entire life.My grandfather was
my hero growing up.
His background is in
law enforcement and so
he was very stern,
he was a disciplinarian.
He was a source of comfort,
stability for our family. David:For five years,
Daniel Nessrallah has
watched George Karam’s
slow slide into dementia.
It is one of the most
difficult decisions and experiences you could
ever undertake as a family. You have a loved one, you want
to provide the comfort and care for them as best as possible. David:But Daniel worried
there was harm instead of care
at Ottawa’s Garry J. Armstrong
long-term care home.
David:What prompted you
to put a camera
in your grandfather’s room?After a series of incidents
where my grandfather suffered numerous cuts, bruises,
and lesions to his head, his arms, his person. David:The camera is
visible to anyone in the room.
If something like that can
happen with a camera in the room that’s known to
staff, what else are we missing in places where there
aren’t cameras? It’s really scary to think. David:Miranda Ferrier
worked as a PSW,
a personal support worker, and
now represents Ontario’s PSWs.
What I always say to
people is imagine being that resident in that bed. You’re confused, you’re elderly,
you don’t know what’s going on. And there’s this person
that’s jerking you around to do your care. Wouldn’t you fight as well? If he’s so combative what
you do is you cover him, you make sure he’s safe,
his dignity is intact, and you leave the room. David:The worker
on the video was fired,
charged and pled
guilty to assault.
Our year-long analysis
shows this wasn’t isolated.
Reported incidents inside
Ontario homes between staff
and residents went from
about 900 in 2011 up to
almost 2200 in 2016.A jump of almost
150 per cent.
And abuse can take many forms.David:On hidden camera,
we hear stories of neglect.
David:This resident has asked
us to hide her identity because
she’s worried staff will
punish her for speaking out.
Daniel:These aren’t
isolated incidents,
it’s systemic,
it’s widespread,
and yes, as the population
continues to age,
as the baby boomers are going
to be entering long-term care
in droves in the next 20 years,
this is the foremost concern for Canadian society right now. David:Daniel is a lawyer
and in the wake of his own
grandfather’s abuse,
he’s become an advocate
for elderly residents in care.This is mom when she
worked at the Chateau Laurier. This is her in the back. She was a–
what was a switchboard operator back then. David:People like
Diana Pepin’s mother.
Diana:Mom is now
turned 86 years old.
Had she not had a head trauma,
she’d be doing 5k a day, power walking. David:She now lives in
another city-run Ottawa home.
Diana:She gave everything
she had, worked so hard,
and should have had a
really nice end to her life.
David:But
a car accident
leaves her with
permanent injuries.
Diana:2014, my father found
it became too difficult.
I never wanted her… Sorry. I never wanted her to
go to long-term care. David:It’s an
emotional decision.
Hi, mommy. Hi. David:Made worse for
Diana, a registered nurse.
Diana:Well, the first thing
that I picked on was
infection control.I see that what I would
consider to be infection control was non-existent. Today’s not a very
comfortable day, is it? David:She tells management
about her concerns and the home
takes action, telling
her she’s not welcome.
I can be in the home
from 8 a.m. to 8 p.m. My restriction is
I can’t be in the room when they’re providing
care for my mother. That’s it. Now you’re all straighter.
Okay. David:So Diana
installs security cameras
in her mother’s room.Diana:This is the PSWwho has taken care
of mom for several years.
She’s having an
interaction with my father.
She’s showing how well
she dresses mom, she colour coordinates for her. David: It sounds caring. Very nice. The socks are
matching the nightgown. It sounds good. And you think, this is
a nice relationship. David:But when her
father leaves the room,
so do the nice words.My poor mother. Yeah. David:I don’t imagine
this has been an easy road
by any stretch.Well, it makes
you not trust people. You know what? It just makes you not trust
your own judgement sometimes, when you think that
people are okay. And then you find out
that you could be so duped. David:The PSW
in the video was fired,
along with two bystanders.The city of Ottawa saysit has a zero tolerance
policy for abuse
and has been working
on an improvement plan.
These are people who
really are the most vulnerable. They’re more vulnerable in
many cases than children, because if this
happened in a daycare, that daycare would be
shut down in five minutes. David:In Ontario alone,
homes have reported about
21,000 incidents of
abuse over six years.
We share some
of those cases
with elder advocate
Jane Meadus.
We found a PSW,
a personal support worker, returning to work after
an allegation of abuse without any further training. Another incident of
resident-to-resident sexual abuse. And then finally,
resident-to-resident abuse that took place while
the staff were asleep. Are these isolated or
do you hear about things like that all the time? I hear about these
things all the time. There’s nothing worse
than getting a call from a family member telling
you about how they walked into a room and found their
family member being assaulted. Or discovering that their
mother was sexually assaulted. We have people crying
on the phone every day. David: And these
are incidents under which they’ve caught it. That’s correct. David:And they’re
not always caught.
I would say that
many of them aren’t. David:The man on the
floor died four days later.
What do you say to a family
whose loved ones are facing violence, abuse and neglect? [ ♪♪ ] David:Fighting for better
care on your Marketplace.
[ ♪♪ ] David:We’re inside
Ontario nursing homes,
investigating why abuse
rates are sky rocketing.
When do we say long-term care
has reached a crisis point? Oh.
We’re way past that. I think we’ve been
in crisis for years. And finally people
are starting to see it. David:We take that
message to Ontario’s
Minister of Health
and Long-term Care. -I’m David.
-Hi, David. David: Thanks very
much for doing this. Hi, it’s Eric. David:We tell
Eric Hoskins about
the dramatic rise we found in
resident-on-resident violence.
As the minister responsible,
are you content that we’ve gone from four incidents
a day in long-term care homes up to nine in just six years? Of course not. Of course not. We’re talking about some of
the most vulnerable people in our society. I won’t stop, I won’t rest until
those numbers diminish and go to zero. It’s my responsibility
as Minister. David:So we show
him what happened to
84-year-old Meyer Sadoway.Wow… David:The man on the floor
died four days later.
I’m very sorry to hear that. That’s very–
of course, it’s very painful
to watch. David: What do you say to
a family who has experienced something like that when there
are an increasing number of families whose loved
ones are facing violence, abuse, and neglect? Well, first of all,
I’d say that I’m very sorry to that family. No family should have to
witness or experience that let alone the tragic result. But what I will say is that
I take these incidents very, very seriously. David:Ontario is
promising more direct
care hours in nursing homes.But many front line workers
say without a minimum number
of staff, homes
won’t improve.
This is one of your inspectors
saying we’re fighting for that. One of the people who reports
to you through your ministry is saying we’re
fighting to have a ratio. So we are addressing
the staffing issue, as I mentioned. We’re adding 15 million more
hours across the province, and also we’re doing many
important things with our– David: Even though
some of those PSWs say more hours are great,
but without more staff, it’s kind of meaningless? Well, more hours
translates into more staff. David: There’s
no legal floor, there’s no minimum
number or ratio. But there’s a
legal requirement that that staffing ratio,
that staffing plan has to reflect the nature of
the residents that live there. David: You believe that’s
the solution to all of this? Well, I think it’s
part of the solution. David:As the government
searches for a solution,
how do you ensure you’re
choosing a good home
for an aging loved one?You need to do your
homework before you go in. Speak to people who
have family members there. Do the tour. You need to go in
at the morning, at night and evening. Make sure that they
are getting the care, that it’s not only doing sort of
the normal visiting hours after work. David:And from
those who are there.
What do other people who have
vulnerable family members in long-term care homes
need to be thinking about? Everybody has to
start being an advocate. It’s time to stop being afraid. [ ♪♪ ] Asha: You first saw
him on Dragon’s Den. I developed a technology to
help people’s backs get better. Asha:Promoting a product
that blew them away.
That was unbelievable. You get caught up in
the moment of the deal. Asha:We put his
magic clips to the test.
I’m not really
feeling a whole lot. Some people say you’re
a snake oil salesman. Well, everybody
has an opinion. Asha:On your
next Marketplace.
[ ♪♪ ]

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100 thoughts on “Hidden camera investigation: Nursing home abuse, violence (Marketplace)

  1. If its not for this senior residence. You have no job
    Respect them, help them, you will be in their bed and wheel chair some day.😪

  2. First of all, they're not giving all the information. It's not always on the caregivers.
    Also, residents will tell family certain things happen when they don't. When Nurses ask about it, it didn't happen but yet to family it did. And it really didn't. They just don't want to be there, they want to be home. Which I don't blame them. However, it stir a lot of trouble. Now….not saying every case is like that. I am a caregiver and I highly support cameras in the rooms. If you are caregiving and doing your job, there's nothing to worry about.
    **However, I have quit a job after two weeks due to the facility being in piss poor shape.

  3. 16:56 automatically made me nauseated and will probably ruin my sleep for the night. That woman who said that along with the other one witnessing it deserves to rot in hell for saying that. OMG that is inhumane, animal.

  4. Your Democraps allow Corporations that run Nursing homes to count Office personnel that are Licensed Nurses as Floor staff. Leaving therefore at Night 60 patients with 2 CNA'S and 1 License Nurse.( Then when Nurses strike , the Corporations scream " We have the 'best' patient -staff ratio!!!)

  5. Many patients know how to undo alarm systems, that a door has been opened to the outside, to smoke or just because they want to.Even though warned by staff it is toi hot or cold. Most of you oh so horrified by what you think your seeing, I bet NEVER once in your lives tried to fight Lobbyists that pay off the Politicians to allow Medical Corporations to count Office Nurses as Floor staff.

  6. First of all why are y’all putting your loved ones in nursing homes? In my country elderly relatives live in home until they pass away.

  7. This has been a problem for a LONG LONG TIME. This is normal for care facilities. I worked as a CNA for 7 years in the early 90’s and saw TONS of neglect. All I can say is if you have a loved one in a nursing home or a similar facility, BE THERE for them. The people with the strongest family presence had the best care. The staff feared losing their medical or care license and or being fired. If the staff knew that family would show up on a regular basis, that patient was treated A LOT BETTER.
    And a good way to determine the quality of care there is THE SMELL. So many of the places I worked smelled like urine SO BAD. Also, walk the facility, look around. Observe the staff. Show up unexpectedly, look up the reviews. But the biggest thing is the smell. The smell will give it away every time.

  8. I am a CNA and I worked in a utah nursing home. I got 30 residents one time, 15 showers to do, get all of them changed every 2 hours, no break. The other CNAS did not help me. I wasn't offered extra money. But I got as much as I could one that day. I got yelled at by the nurses and the administration that I didn't get to everything. It is unbelievable.

  9. I HAD 45 PT A DAY I HAD NO ISSUES..IM CONFUSED. THAT MEANS YOU'RE NOT DOING YOUR JOBS. TALKING EATING BS THEY ARE LIEING I CAME IN TOOK CARE OF MY PT DID MY JOB!! AND ALL I SAW WAS STAFF BS AROUND THE STATION JAWJACKING EATING LAUGHING NOT DOING CRAP..AND THEN COMPLAIN STEALING DRUGS STEALING FROM PT I REPORTED IT AND I LOST MY JOB!!

  10. The way that guy was talking he was lying !! Hes not doing anything for these long term assisted facilities and you could see it in his shameful expression and his studder.

  11. This is why " I will NEVER put my Parents or any family member in a Nursing home"! They do NOT treat them very well at all. These poor Old ppl do NOT deserve 2b treated this way!!

  12. The people who would take really good care of patients they won't hire. They hire those who is only doing for the pay. Experience talking.

  13. What the hell!! If you see someone attacking someone stop them and help the victim. Don't stop them then walk away. The poor guy was left crawling on the floor!!

  14. I used to work in Dietary and trust me it is true. I've seen one nurse swear and bully residents. I've been cussed at and told F off when I resident fell out of her chair. CNA's treated me so badly because of my disability I had to quit. And my boss always made me do overtime when I wasn't supposed to in -minus weather because of my heart. All this stuff they do is real.

  15. My sister worked in obe for a couple years. And is in a school now. She has countless stories such as just today she was pissed and in tears due to this person who has turrets and is paralyzed from the neck down and the way she was treated. She was supposed to watch and the women was fine with it as she was supposed to learn. She also had a bed sore

    This women was washed in bed by two caretakers being insulted the whole time. Keep in mind this women does not have memory problems but they still insulted her over how she was overweight and such the whole time. They did dry her off but only by towel leaving her damp and her bed sore wet, open, and untreated. Which will make it worse over time being untaken care of.

    I cant give much detail cause my sister had a hard time saying it out but she did in fact report it when she was supposed to give her report on what she learned. She has many stories this one was just what happened today.

  16. When children leave their parent/parents in an incompetent nursing home , it’s all on you if they come to a bad end! I’m Native American and we believe elders are a blessing and we take care of them! Go Figure!

  17. Who hired those people to look after the elderly people. In Australia we have to have a working with vulnerable people care, for the young children and elderly people

  18. At least they aren't patient dumping like in america. They would be taking these poor folks out between 10pm and 4am to dump them in front of shelters…

  19. the administrators lie cause there jobs are on the line. And the more money they can make the owners the more secure their jobs are.

  20. I worked in two nursing homes before, at day time there are 8 to 9 Cna’s in a floor because some families visit theirvrelatives and some state agencies visit to check but at night there are only two Cna’s to attend 60 to 65 patients. Even if you are a bionic woman you cant attend to them. One obese patient who is bed ridden takes time to clean its impossible to attend 30 patients. And believe it or not you cant do nothing because the jews who owns nursing himes dont care. Its true under staff us the reason

  21. Absolutely Unacceptable. Stall member should be in jail & owners of Nursing home charged with their lack of care & ability to take action. Close them down.

  22. My father is a 73 year old man, veteran from his years of service in the navy, he worked with the radars on his ships. He is now a victum of strokes that paralysed him on the left side of his body, and it messed up his memory also. His insurance will pay for him to stay in a nursing home facility, but I said NO WAY!!! He is at home with me and i take care of him! I will take care of him untill the day our Lord calls him to go home. There is no way I would ever allow him to be a victum in a nursing home. I trust none of them! My mother is 65 and i will do the same for her when and if the time comes. Its hard, its sad, its exhausting at times…. But I know they have felt the same way at times when raising myself and my sisters!!! I am so happy to be able to take care of them and im blessed to have them. Im 36 years old and i am able to live in THIER HOME, so thier still at thier home and didnt have to leave thier home…. I feel lucky and blessed that finacially between the 4 of us, they are taken care of, and they never HAVE to go somewhere, like a nursing home. When i say my prayers i thank God that they are able to stay at thier home and they go home to God from Thier home. I feel sorry for the familys that are in situations where thier loved ones have to go to a nursing home for some reason. I feel blessed that i will never have to worry about what could possibly happen. My parents raised me, was there when i needed them, and im blessed to be able to take care of my parents, and be here when they need me.
    These places are horrible!!! They need more and better people working in them, and doctors that wont just make them all f'ed up on phych meds like thier zombies! Then allow them to be abused. Nursing homes need more, and better rules and laws. Then they need to follow up and inforce those laws! Untill there is MAJOR change, I feel sorry for anyone who has to go there for whatever reason.

  23. Being short staffed is common.
    We were suppose to have 12 patients, but very often ended up with 19 or twenty.
    They just will not call for someone to come in to work if the scheduled worker calls in sick.
    In an 8 hour shift you have 5 minutes an hour with each person. Or 40 min in 8 hours. If a person on your floor, dirties their self and or their bed, they can double the time spent with them. That means someone else has no time.
    Then when you are short staffed, you have 6 or more patients added to that.
    That will come out 28 minutes in 8 hours spent with each patient. So then if someone is sick and takes more than their share of your time. Some one is neglected. Just can't be helped.
    The nursing home makes money on being short staffed. They have people on call, that does not get called if they are short just one person. I know this because a friend of mine was one of the on call aides.
    She needed the work so stayed by her phone.
    She would tell me when they didn't call.
    I had 20 patients, with one dying. He was in a comma, so he was the one who did not get his time. When he should have had more time, not less.
    You do the best you can, but you are on the run for 8 hours with no breaks.
    When a nursing home is short staffed, it should be fined the same amount that an employee would have made working that shift.
    I worked one shift where there was suppose to be 4 aides, there was only 2 to take care of 40 patients.
    I had six with diarrhea. Some had two full bed changes. So that night the guy who was paralyzed from the neck down did not get turned at his 6 am turning. Because I knew that the shift change at 7 could and would turn him.
    They were furious.
    Turning him took 2 min. Bathing and changing beds would have taken ten min.
    But all the beds were clean when they came in. Every other patient had been turned and taken care of.
    I quit that job, because long time employees told me they never called in replacements.

  24. If you wanna be a bada** and abuse elderly people then why did you go crying to CBC news saying to blur out your face bish

  25. THIS is WHY us Hispanics choose to take care of our own parents! They DESERVE OUR LOVE and EXTRA care! They raised us and took VERY good care of US. And so NOW we do the SAME for THEM! We WOULDN'T have it any other way! 💯

  26. My Mom has to go into a rehab after her stroke. They’d dump her in an alarmed wheelchair and go on their way. I was there one afternoon, she tried to get up and set the alarm off. It went off for over 20 minutes before anyone checked on her. I also found out they gave her antipsychotic drugs also when her condition didn’t call for it. I didn’t send her there, the hospital she was in did. I got her out of there, quickly.

  27. Everyone keep your Grandparents safe in your house and you take care of them WTH don't trust those monsters i wouldn't want my mother in their places that's just SAD AND HEARTBREAKING

  28. I was a a Patient within the Arlington Heights Health and Rehabilitation Nursing Home within Fort Worth Texas and the Nursing Home does not have Security Guards and have not been able to find even a single Nursing Home with Security Guards . The Administrator of the Nursing Home falsely reported the Nursing Home as my Permanent Residence . I was released from the Nursing 6,24,2019 and still I am listed as a Patient and a Resident of the Nursing Home , so therefore , I have not received my Social Security Money since before I became a 60 Day Resident of the Nursing Home . I will have the Story published soon after that Publisher has My Story of which I named > Suspenseful Tale < published within January of 2020 . Of course , The Nursing Home Story will not be published within the Gothic Magazine of which Suspenseful Tale will be published .

  29. The problem isnt always management fault. At my nursing home(I live in usa that's what we call PCW) they even train CNAs with pay! Normally its 1-3K to go to a class. I've seen them train a class of 20 and only manage to keep 2 of them more than 3 months. Even tho we paid for their training. End of life care is imo one of the hardest things to do. The good workers care too much and get burnt out with excessive hours and the emotional burden, bad workers skate by because we cant afford to fire them. Pretty much as long as you show up on time and at least pretend to do your job,you have a job.

  30. How to fight for better care? More staff. I'm from Ohio & there is no resident per nursing aide ratio. I have had, at one time, 33, yes 33, residents to care for. My normal work load was 18 residents a day. The physical demand on the health care workers is so demanding, I suffered a stress fracture to my right hip. A person can not physically care for more than 6-8 residents a shift! could you???? something must be done. Imagine having 7 showers to do in an 8hr shift? Shower days = bed linens changed. this also includes supper trays to be passed & some residents need feed. we would always be short staffed, the residents would have to eat in their rooms. My hall usually had 2 feeds & 14 2-assists to change diapers & put to bed with the help with a Hoyer lift (which is required with two people)

  31. This is horrible. For profit nursing homes are only concerned with the bottom line. I also think hospitals should have video in every Drs. Appointment and ER.

  32. Ratio per resident is not just the problem, it is the level of care load that needs to be addressed. Patients that need 2 staff for mechanical lifts or care management have to taken in to consideration. Staff cannot be ignored. I know for a fact that management will fire a person if they inform them that a patient is a lift care case and safety of the staff and patient are at risk. That floor management will tell the staff that they have to make the time and keep in budget and if they want their job they will get that resident up regardless of their physical personal safety and to the resident. It does not seem to matter if these places are privately or government funded. A lack of conscience and keeping a job is a plague. And human lives are not valued apparently, these persons contrubted to society and just because they are closing in on the end of their life does not mean that some degenerate manager with poor quality morals can decide on the risks that can be taken in their the rest of these seniors lives.

  33. I am 61 with a spinal cord injury, I worked hard to get where I am now. I never let lazy workers or Dr's overlook me or take advantage. I've actually checked myself out of a nursing home that was suppose to be giving me PT. But the PT Department had never worked with spinal cord injuries, Awesome NH Best of everything except their PT Department. I even deal with that still where alot of traveling pt people can deal with the basic stuff , but beyond that NO experience.

  34. My boyfriend worked at an elderly home and he witnessed abuse and tried to report it and ended up fired right after it. They didnt even teacher their staff about HIPAA

  35. I've been a Certified Nursing Assistant for 27 years and it has gotten worse with each year. SOMETHING HAS GOT TO GIVE!!! 😭

  36. I love all my residents. Before I start my shift I do my “rounds” giving out hugs and good mornings. I love this population sadly they are forgotten. Makes me so angry for people to abuse and neglect this population.

  37. Places and people like these give all us care workers a bad name.we aren’t all like this.i would fully trust my colleagues with caring for my relative in a heartbeat.we are an awesome team and the whole home is like one big family.

  38. Shame on those who sends their loved ones to a nursing homes, what is wrong with you ?its our orderly parents, our loved ones, we stay with them we give them love that we received when we were kids, so STOP sending them to a hell homes.

  39. I am going to tell why. 1) young can's. 2) they're hiring younger people as an AID without license and training 3) the nurses see what's is happening and don't say anything because they protect themselves 4) went a virus is around the don't pay any attention to sick older people because they don't want to get up from the chairs in till is time for medication. I am 39 yes old I leave in Premier Genesee Nursing Home Batavia NY. The state call before they come in so the nursing home be ready for inspection. In Premier Genesee Nursing Home have 2 nurse 4 cna's for 45 Residents 7am to 3pm and 3pm to 11pm and 11pm to 7am 1 nurse and 2 cnas for 45 residents for inch floor

  40. Those "legislator" someday will aged too and this thing could happen to them or even the abusive caretaker themselves.
    Well..it's okay..they are paving a beautiful future for themselves

  41. Alote of this is residents against other residents ,except for one employee, it's the elderly assaulting other residents, old people fight other old people, oh well….!!!!! I thought this was employees abuse towards the residents, now that is CRIMINAL but not old people fighting other old people residents

  42. Its sad & makes me very angry that people are becoming so cold & heartless no compassion. Those homes cost ALOT and those people deserve the best care. I had a friend that worked in one & said when someone falls or something goes bad they meet and go over their stories to tell family!!!! My Grandmother was in one and when I visited her before she passed she layin in bed of pee that looked like days, I went off on them and you shouldn't have to worry about your loved ones , they take these people checks to be there then they do not take care of them!!!!!! Shame on these people!!!!!

  43. 🤔wonder if this is where
    Leftist Liberal Lunatic
    DEMONIC🐀🐀
    got the idea & model for the
    "Obama Don't Care Act"
    for all Americans😡

  44. How you take care of your young you should care for our elderly with respect n health care like how would you feel if u were left there hurt n no ones there to stop it

  45. CDPAS is what will pay you to take care of family… you just have to get the basic hha training. Get the forms from Medicare or your family members health ins. If they will pay for a nursing home they are GUARANTEED to pay you instead.

  46. I'm 20 and paralyzed from a Gun shot wound so I'm in a nursing home Right now Watching this cause I feel like they be Doin weird stuff in here on the low low I just don't trust them

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