Small Business Week, Scaling a Family Business, & Marketing | #AskGaryVee with Chase for Business

(upbeat music) – Hey everybody, this is Gary Vaynerchuk. And this is a very, very,
very, very, very, very very special edition
of the ASKGARYVEE show. We’ve gone from red to blue, in honor of my friend
here in the organization of Chase, lemme break
down the story for you. The excitement I have, and the alpha beta nature
of what we’re doing here. Number one, I was in my Vayner Media
chief executive hat in a Chase small business meeting. I’ll let my dear friend
here introduce himself in a minute. And basically we started
talking about this space and my involvement in it. And what I was really excited about was our client Chase was
we need to get closer to the small business user, right? And I was like, well I have an idea. And so we started shooting around and basically what you’re
seeing here is a very special edition of the Ask Gary Vee show, where we’ll see how this goes. But, what we’re looking to do is actually bring in small businesses
to do the q and a instead of the call that
you guys are used to and the live stream that you’re used to, we are going physical with
the Ask Gary Vee show today and so lemme introduce my co-host. Why don’t you say hello
to the Veyner nation. – Hey, I’m Brent Reinhard
and I work for Chase, I run marketing and product
for our business bank. – And so, for normal
people, what does that mean? – So normal people that means that I’m the guy who’s
responsible for our deposit and lending programs,
that run through Chase. So if you have a Chase
business account with us, then odds are you have a
product that I in some way, shape, or form, service
or am responsible for. – So for me what was really exciting when I started jamming with Brent
on this piece of business we’ve been having, we at Vayner media have worked at other parts
of the Chase business but this became new, fun for me, ’cause I’m in the other corner
of where I normally am and I’m looking at New Jersey right now. I can probably see my dad if I had like super power vision, ’cause
he’s really just over there, with Wine Library. I grew up in a an environment
in a small business where my dad banked with Chase
for many, many, many years and continues to and so, we
connected on a lot of things. And what I’m most excited
about is really creating a context of, I come from a
S and B business bank world and then I lived through a Silicon Valley raise capital world and now we’ve got Kickstarter and we’ve got all these different things and so, we wanted to team up, we’ve got three small
businesses here with us. We’ll have this gentleman
introduce himself in a minute. We’re just gonna answer some questions. So, before we move on,
this is interesting to me you’ve been in the big corporate world. As a kid did you grow up wanting to be in the corporate world? Did you want to be entrepreneurial? We didn’t grow up,
these kids don’t get it. We didn’t grow up where
entrepreneurship was cool. – Yeah, I think, I don’t
think anybody ever wakes up and says, I wanna go work for a bank. I sort of fell into it. I come from a small business family. My father was a partner in a law firm. And later on in life, my
mom ran a cleaning business. So two completely opposite
ends of the spectrum, one very professional,
probably had a lot of support and infrastructure around
it, on my father’s side. And then the other, my
mom, who just decided she was done working for
somebody else one day, and said what can she do? And she went out and started
cleaning people’s houses. And made a business out of it. And ultimately employed
five, 10 people at a time and was in her mind,
incredibly successful, because she did that. – I’m gonna jump in there
really, apologize get used to it. Because that’s how we roll
in the Ask Gary Vee show, I like to interrupt, I know, I know. I love the five to 10
people worked for her thing, and she thought was very successful. I think that’s right. I think my biggest pet peeve right now for the whole audience
is everything’s gotta be like a trillion dollar
Uber and Facebook thing. I’m just complete, the
power of the internet is not creating Instagram
and Uber and Amazon. The power of the internet
is creating SMBs long tail for the people that don’t
wanna work for a bank or work for Vayner media,
or work somewhere else. That wanna do it for themselves and I think we have to start
having healthier conversations and I’m curious to see
where you’re about to go. About the cadence of the business, so let’s do that. Why don’t you introduce
yourself to the Veyner nation? – Yeah, absolutely, so
my name is Rich Malachi, CEO of Malachi Parts and Service, we’re based out of Bayonne, New Jersey. Second generation.
– Big ups, Jersey. – Big ups, second
generation, family business that my father started over 30 years ago. We service commercial kitchen equipment, ovens, steamers, grills,
refrigerators, freezers. And we just added HVAC to the lineup. And we’re servicing schools, hospitals. – So you get B to B contracts. – B to B. – So you’re servicing them, are you also, and you’re
also selling them the parts and services? – Yes.
– At times. – At times, usually we’ll
go in for a service call we’ll need to know diagnose a problem, need to replace a thermostat or a burner, depending on what it is. So that’s how we’re. – So somebody reaches out to you, like, even Wine Library, right? Reaches out and says, hey, we
got an issue with our HVAC. You’ll come in and audit? – Absolutely. – And you’ll say, you gotta
rip it all out, Sacha. Or, you can fix like this,
whatever it may be, right? – Exactly. – Then you get in, and then
you’re kind of locked in and you try to maintain that account for as long as possible and
then expand your services. – Hundred percent. – Sacha, you’d like a AC. I love using my dad’s name. You may wanna use this
for other things, right? So that’s the biz. – That’s the business. – Okay, so what’s the question? So why are you here? – I’m here because the
skill trades right now is gonna be seeing a massive
decline over the next decade. – The skill trade. So you’re saying that the
people that know how to fix these things are starting to decline because all these guys
like Babbon and D Rock and Stefan, where it’s
the 30, 40 year old, 30, 40 years ago their parents
knew how to do something now they’re just fancy,
they don’t know how to they’re just not real men, right? Is what you’re saying. – They’re not attracted to this. – They’d rather do cameras or new digital. The engineer craftiness
is in a different place. – Exactly and you talk
a lot about college, this is the alternative. You come to me, there’s no debt. I train you, I pay you,
and then I get you a van in six months to a year. That’s the upside of it, but the problem is that I
feel like maybe the youth doesn’t really know about it, how do I attract them? – Or it’s not sexy. – It’s not sexy.
– It’s not sexy. – If you’re a 17 year old, you’re not sitting there right now, you’re thinking you
wanna be an influencer, you’re thinking you wanna be a rapper, and upload on Spotify. You’re thinking that you’re
gonna start the next Uber. There’s no, unlike the vocational skills of the ’40s, ’50s, and ’60s, where it was romantic to go into the union and be an electrician and have that run. Or be an entrepreneur and start your own electrician business. – Exactly. – There’s not a sex appeal to the youth to come into the circle. – Yeah.
– Yeah. – It’s the truth. – So what’s, I’m curious, this
is me asking you a question is the deal flow of the
skill sets not coming potentially from immigrants
or other low income areas that’s always been
historically the people that’ve fed in, or because the power
of the internet itself, even if you’re in a lower income area you think you’re gonna start
a mean page on Instagram and that’s, or flip sneakers. – [Brent] That’s how
you’re gonna get out, yeah. – Honestly I think that there’s, the people just don’t know about it. As everyone gets older,
just kids don’t know about this industry, I think, that’s just the. The toughest part. Vocational schools and
high schools, they’re gone. There is no more shop, there
is no more vocational school. And it’s a dirty business. But it’s a lucrative business. – So you need to think about, so as you think about it, like if we’d go back in the day, right. Henry Ford created
vertical everything, right. So he owned the full start to finish. You need to think about how do you, how do you feed your pipeline of talent? Because you’ve gotta
grow ’em in order to grow your business, you need
skilled people to do it. And so, I would think about, how do you make what was old new again and think about how do you grow, how do you vertical talent. How do you find new ways to make your job seem sexy. And I think one of the things you said is, no debt, immediate income, is a real need of a lot of people. And it might be really
interesting to think about it from that angle. How do you find and source new talent. – You know what, I’m thinking about I think there’s a lot of themes in that, Brett I’m glad you jumped in there, because it gave me a
seed to build on top of. It’s been wild to me to
watch how many people think it’s, not sexy,
but at least acceptable now to go garage sale-ing
and dollar store shopping and thrift store shopping. Because I’ve been pushing it, other people have been pushing it. I think one of the things
you can think about is two separate things. One, I think you and
the personalities within your organization, vlogging is something
you need to consider. A day in the life. – I’ve started. – I love it. – January, ’cause ‘a you. – And? And it takes time right? – It takes time, but I’m
getting a lot of messages and traction within my industry. Love the videos, love what you’re doin’, love seein’ the technicians on the road. So I need to get a wider
audience and keep building. It’s gonna take time. – And the other thing is,
you have to make content that speaks to hey kids,
you wanna make money? Here’s one way. Flat out. Think the other thing you can think about is starting a micro-school of your own. So I think one of the things, this is where it gets weird. I always tell people
remember that Nintendo started off as playing card company. Right? Like, I actually, this is my best advice
for small businesses. You might need to be in a business you can’t even see yet, that’s connected, a kissing cousin as I call it, to the business that you already have. Meaning, what would happen
if you started selling a thousand dollar course
online to teach people how to build a 50 to $100,000 van business globally. And then what would
happen is if you can make that business successful,
you would make money in that business and it
would be the pipeline. You could do something where like, hey, think about it in four years. It’s a $10,000 course now, not 1,000 and if we hire you we
refund you the course price. So imagine creating a million dollar, it’s kind of like what’s
happened at Vayner. We’re built for Chase. But you probably know this,
as somebody who’s here. Between 4Ds and Vayner
mentors I’m building a lot of S and B businesses, ’cause I’m
reacting to the opportunity. So I think if you had literally
a hundred people a year, year one, paying a thousand dollars, you got a $100,000 business. If you take three of those
people and refund them, right? You’re in for 970 on top line revenue and you have three qualified
people that you basically trained in your way.
– That’s interesting. – I think you should consider
putting some real energy and money into building up
a school that’s inexpensive for people globally and
then pick the valedictorians and hire them. – And hire them, right. Right, it’s the old sort of
beauty school model, right? That has sort of gone away in today’s age and it’s a way to take
the internet of all things that you’re struggling
with on the other side of your business, right, your customers are starting to order
their parts directly. So, it’s a way to take that
and make it work for your advantage, by finding the
skilled labor that you need. – One last piece of advice
before we throw you outta here. Go to Twitter, search people
talking about your industry, you know terminology around a thermos. Or a HVAC unit that I could never imagine. I did this with wine. I looked up wine terms
that normal people would have never known and I
just engaged with people. Built a huge profile that way, back to getting your hands dirty. Nothing is more effective
than 9 p.m. to 11 at night when you’re hungry. To just be, after a long day, and I grew up in a retail environment, you same, long day, you’re
laying there on the couch and bed, and just being on Twitter searching and engaging, if your
URL on your Twitter profile is linked properly, you
would be flabbergasted how much that networking would do. – Excellent. – Good luck, brother. – Thank you, brother.
– Thanks for coming on. – Thank you very much. – All right, who’s next? All right we’re moving on, we magically had a second person appear, I have no idea how you guys. I’m so used to improv I’m
not sure this is being edited but I’m excited about it. So, why don’t you tell the Vayner nation and everybody who’s watching
a little bit about yourself. What’s your name, what do you do? – Okay, my name is Emily Cataldo, I am the co-owner of Saverio’s
Authentic Pizza Napeletana, it’s located in Massapequa, Long Island. It is part of our family business, which is an established
business for over 51 years. – Five one. – 51.
– Incredible. – My dad opened up A and
S pork store in Massapequa in 1967. And my husband, my son, myself,
we’ve been working there oh god, 35 years.
– All those years. – All those years.
– He knows something about family business. – Yeah, you know it.
– I know it. – So, our goal is. – So it was originally a pork store? – Originally a pork store. Italian deli. – When did it start
seguing into pizza as well? – January of 2015 we opened up our doors. – Oh, new? – Three years. And the response has been unbelievable and it was.
– ‘Cause you’re making actually good pizza. – Great pizza and it was a leap of faith because Massapequa is Massa-pizza. So there is pizza on every street corner, but nothing like ours. – Why nothing like yours? – Because we do traditionally
Neapolitan style pizza. Everything else is great
pizza, American pizza we all grew up on as kids, my
kids grew up on it as well. But this is authentic Italian, when we went to Naples to visit my family we had this fabulous pizza
and it was like a light bulb went off and we said, wow,
we gotta do this at home. We have everything on
this pizza in our store, this is a no brainer, we have to do this. So, it took us quite a while. With some bumps along the road,
we were growing our family. – Bumps like debating it, or. – No, no there was never a debate, it was just time wise, figuring
out space in our property ’cause we own the property. So we took an area which
was considered ravioli, pasta production, storage,
so we did it ourselves to cut costs, we were there every night, taping, spackling, painting, building, the store front, opened
up the store front, washed the windows,
broke through the wall, so now our original store
that had a wall dividing it it has a walkway, so you
can access the pizza room from the pork store. Very well thought out by
my husband, I must say. And it’s been wonderful. We were doing a soft opening January 23rd, we said all right, let’s open
up the doors for the pizza. Let’s do this. We didn’t have a menu. We didn’t have any advertisement. We had no employees,
but me and my husband. We had a little bowl of sauce. – You had your normal foot
traffic from the first store. – Right. And people just popped
their heads in and said, whatcha doin’? And we said, we’re making
pizza today, you want one? So we had I think 66 pizzas.
– Love it, I love it. – That first day. So we looked at each other and we said, what’re we gonna do? I don’t know if I can do this by myself. So day two, still no
menu, 102 pizzas, day two. I was folding boxes as the pizzas were coming out of the oven. And out the door they went. It was phenomenal. So we’ve been blessed, because our population in the community has taken a loving.
– Word of mouth. – To our pizza. Strictly word of mouth, some social media which I try to do, not as
good as you I must say. – Nobody does it as good as me. – Try to.
– I’m just kidding. – And just blessings from everywhere. Newsday, Restaurant Hunter, Yelp. – You were just getting
a lot of organic love. – Oh my god, yeah. Long Island press, best
specialty pizza 2018, Long Island I mean insane stuff. And everyone just loves the pizza. Loves the family vibe. Loves that we’re there all the time. Exactly. – Yeah and I think that’s so important what you’ve struck on, right, is something that differentiates you, like you said it’s Massa-pizza. So literally you found
a niche that nobody else was in and you could own. Because you care so much about the product and you knew.
– We do. – You could make something different. – What’s super interesting is, it’s a double edged sword, right? Because what really stands
out is that it’s not scalable. You’re not gonna compete
against people that are gonna be that authentic. What is the double edged
part of the sword is, when you have a concept that works so well intuitively it’s like, wait a minute, maybe we could go somewhere
15 minutes down the street or 30 minutes down the
street, or in Manhattan, like you start having those feelings of, should we expand? And some of the.
– Right and that’s where we’re at.
– Magic is that you guys. So is that where you’re at? – That’s where we’re at. – So talk me through it.
– Exactly. Ideally. So we own the property. – Yes. – The deli side is the
larger side of the property, but we have put dining tables there. So the feel of the atmosphere there is you’re eating in my kitchen. So it’s in our pork store,
we’ve set up tables, we have outdoor seating,
little seating and bar stools in the pizza side. So everybody who’s in the
pizza side watches Sam make the pizza, watches
Paulo take them out, it’s like amazed the kids
love it, the kids line up, they watch, they get
mozzarella over the counter, it’s like very home, welcome
to my kitchen table feel. So, now we’re debating second oven, because our volume has increased. And production is hard. Four pies go in at a time. Let me start by saying
everything is made to order. So when I take your order, that dough is placed on the counter fresh, that pizza’s made to order,
it’s baked to perfection on a plate or in a box and out you go. – And because you’re doing traditional, you have a very specialized oven, right? – We have an imported Mario Acunto oven. It’s wood burning. And it’s amazing. It’s spectacular. – So a second oven isn’t just
plugging in a new system. – No second oven is an endeavor. We have to make the
connections again in Naples, set up shipping, have
it come over the ocean, take out the window, take out the awning. – The ocean will always get you. – Yeah it will. Reinforce the basement
like we did the first time, we have beams and posts in our basement. – Keep going, keep going. I’m following what you’re putting down. – So that’s where we’re at now. We wanna get a second oven, do we expand, that’s the real question
I have for you here. – Expand a second oven there or do you have a second location? – Right. And we have a property next door. So here’s, there’s three store fronts. A and S pork store, Saverio’s,
and we have a third property that’s attached to ours that
we use as a rental income. So we have it rented out. So I don’t wanna put
our oven in that area, because let’s just say 15 years from now this whole pizza thing
fizzles and I got an oven in the random business
that I can’t rent now. – That’s not a good way to think about it. – So I wanna keep it. – That’s not a good way to think about it. 15 years from now. 15 years from now we might
be making pizza on Mars. – Yeah, true. – You’re way, this is
what my dad always did. The reason I reacted so
viscerally is my dad would make the same, so classic family business, like I’m sitting here I’m
like this is like the best. It’s super family. That’s what we did. We literally renovated Wine Library and put steel beams in
the middle of the store. We were open while we were dropping beams. ‘Cause you’re just, you’re
milking every second. One of the things that I thought, I think family businesses
and small business owners make a huge mistake of, it’s a double edged sword. Because the business is
literally your other child, you treat it forever. So you as a business owner
are saying to yourself crap, I don’t wanna put that oven in there for 15 years from now, or if the pizza, first of all, the pizza
thing is not going anywhere. – No I don’t think it is. – We can all establish
that people are gonna eat pizza for the rest of time. – Right. – Right that’s not going anywhere. I think that you need to be
able to be in a place where I’m a big fan of think about
everything going to zero. So when you’re thinking about financing, whether it’s through a bank,
or friends or your own profits and you’re gonna live more humbly. You need to, once you can
afford it, or if you can now, the oven, you can’t be thinking
about the downside of it. The upside of the next three or four years is gonna pay out.
– For that space. – I get that, I get it.
– That’s right. – Okay, so, all right,
so, that’s where we’re at. We’re just trying to juggle. – Do you want it? What kinda lease does
that third place have? – They have one more year. – Got it, I mean. – Can you wait that long? – I would say the bigger
argument is, I apologize, well actually answer that. – You know what, we can wait that long because now we have our outdoor seating. – You prefer not to? – We have our outdoor seating
to accommodate more people, ’cause we’ve had a wait outside. In the winter it was
rough ’cause it was cold. So we’d have people waiting indoors, against the doorway. So it’s not really pleasant for people, ’cause we don’t have a waiting area, so that would allow us a waiting area. – Lemme ask you the
question that’s burning in my heart and I would argue that the mistake that my dad and I made even though the internet became such a big part of our business, if I could do it again, I would absolutely open a second
location for Wine Library. Not make the ridiculous investment we made in building one super Wine Library. Because I believe that
convenience is king. And the reality is is, people
are hearing about your pizza this is gonna be watched
all over the internet, how much have you debated, I think family businesses
also love their nest. It’s cozy.
– It is. – I have no idea how close
it is to the house or not. – Not very far, few minutes. – I would argue for the
sake of the business, what kind of debates, if any, have you had about opening 17 minutes away, somewhere else, where there’s open space? – We would be 100% willing to do so. That was my second question to you. How do we locate the best
spot for a second Saverio’s? That’s my main concern. This we knew where it was gonna go, because it’s our property. And we knew we were gonna do it there. So now, trying to figure out
where is the best position, do we look for an established
place that was a pizza place that closed down? Do we want raw to make it our own? What’s the best? – You might have some thoughts on this. – My thought is, you know what
differentiates your pizza. So, you’re not gonna
find a place that doesn’t have a pizza shop within
30 seconds of it, right? So you can’t worry about that. I would shy away, me personally,
since you’re doing pizza I would shy away from going
to another pizza place, because people in that neighborhood are gonna associate you
as oh, that’s Vinny’s. – Okay. – New people in Vinnys.
– Makes so much sense. – I would find a place that’s different, that hasn’t been a pizza shop before. Me personally. And create your second store. But not so much worry about
the competition per se, just worry, make sure
the customers are there. – Yeah, no that’s, the foot traffic I’m worried about the foot traffic and being a parking area, I need to really make it
convenient for the people to get in, grab their pizza, and go. That’s another issue we
find where we are, too. – But that’s a piece of cake. – Yeah? – Of course. There are unlimited amounts
of huge shopping centers that are willing to lease you space that have unlimited parking. Wine Library, you have a parking
issue at your current place again, I can’t tell you
how much just feels like, we had eight parking spots for a business doing 15 million dollars a year. We would shut down Millburn, New Jersey ’cause the traffic was so absurd. Here’s what I would say. There’s unlimited locations
that have enough parking for you to go in and for
people to go in and out. I would argue that I
think Brent’s not wrong, but I would also argue that
he’s not necessarily right. Meaning, there’s been a
million places that’ve been restaurants that’ve been successful because they operated
better than the restaurant that they came, you see
it all, I have 10 that I can think of right now, where people came in and did
a very similar restaurant to what was there before and crushed it, because they were better operators. I’ll be very honest with
you, when I hear a pedigree of 51 years, family
business, not being crazy and raising too much money, being scrappy enough to
paint their own shit, I don’t know if we can
curse on this beep it, Chase is, who knows? Since it’s my show I can. So, I would say this, run
your numbers as a family. Be able to afford, if
you’re completely wrong, and the second you can get
close enough to that, go. That’s what family businesses should do. They shouldn’t make leaps
that they can’t afford. But, when I hear that much pent up demand, and knowing enough about the
East Coast and Long Island and Jersey, New York culture, as long as you don’t go too far away. You start going into
that 15, 20 minute zone, your word of mouth is gonna carry. And I have a funny feeling
you’re gonna do quite well. – Okay, thank you. – You know what I would do immediately. Is ask every single person
that comes into your restaurant, to the pizza
place, over the next 30 days. Where they’re from. – Oh, yeah we do that and
Gowanus, out east in Babylon, when you coming to Babylon,
when you coming to Babylon, when you comin’ to Babylon. – Well see this is pissing me off. Because now when I hear that,
we need to be in Babylon. – We need to be in Babylon. – I don’t know Babylon and I
don’t know how close that is. – It’s about 20 minutes. – Right, the fact that you
just mentioned three people saying, when’re you coming to Babylon, I’d start with Babylon. – Okay. – Can I ask you a separate question? Does the whole family
agree with the expansion? – Absolutely. We have our family’s support, 110%. We are a big family,
we have four children. – How many people are in the business? – All right, on the pizza
side, we have three full time. And we have three part time. On the pork store side, we
have five full time employees. – No I’m sorry, family
people in the business. – Oh family, me, my
husband, my son, and my dad. – Got it, four of you. – Yeah. – And everybody’s full time? – My dad’s retired, but
he’s there every day. – Retired.
– Retired. – Right. – Well, you know. – Yeah of course I know. – It’s his baby, I mean this is his. – Is he pumped about the pizza thing? – He is pumped about the pizza thing it has brought new life into the store where we were, purpose of opening it was okay, everybody’s not eating
the way they used to eat nobody’s making a pot of gravy anymore, people are looking for prepared food. So we had to do something to get new life into the store, new families,
it did, it was amazing. So now people are coming for pizza and then realizing that
there’s this beautiful, clean butcher shop next door. They can walk through, they
do their grocery shopping for the week.
– Smart. – It has been phenomenal. And my father’s very happy
that there’s new people that he could meet and greet. Gives him a purpose, he’s 83. – Totally understand. You have a pad, a couple minutes, is there any I haven’t answered. – You know what, how do I increase the
social media following? – First of all, and I’m
glad you asked this, especially from an S and B
standpoint, small business. You wanna make sure
that you, it’s not about increasing a social media following, that’s no different than having
more cars in a parking lot, more e-mails for the e-mail newsletter, more addresses for the
coupons that you’d wanna send. It’s about understanding why. So here’s what I would say. The best thing you could
do for your business is to learn how to spend
$100 a week on Facebook. In a five mile radius
of your store right now. To get people to come into
the store, just to try it. I don’t care how many
Instagram followers you have, Twitter followers, Facebook followers. I know right now that if you
spend $100 on Facebook ads in a 5 mile radius of your store, that you’ll have new people come in. And you’ll hear stuff, we
were doing it at Wine Library. And I see the texts this
week, I live in your town and I’ve never been in your
store, I’ve lived here for 13. We’re the establishment. We are the king store,
40,000 square foot wine shop. They live one mile away, they’ve
lived in town for 17 years and they go to Dave’s Liquors
and pay 10 times more. Big shout out to Dave’s, I
appreciate all businesses. So that’s, don’t worry about
getting more followers, learn about how to run ads to
drive your actual business. – I have one more quick question. – Go for it. – Marketing, if we want
to make Saverio’s a brand, you hear people that have these brands it’s like crazy, like not
to use another pizza place but like Papa Johns, everybody
knows Papa Johns Pizza. – You’re more than welcome
to spend $70 million dollars a year on Super Bowl commercials. You gotta, go ‘head Brett. – Here’s something you can do. So because your new pizza
place is not gonna be located near a store, come up with
some really cool packaging for the products you sell in your store and put them in the pizza place. So people start to associate
that you’re also a product. A product company as well as pizza, that you can start small on. And then think about internet distribution of products from the store. – I’m gonna throw one curve
ball, I think that’s right. I’m gonna throw one curve ball. This is a very Jersey, New
York, Long Island thing. So, when I go (whistling) right? You know what that is? – PC Richards. – Right. I think sound is the new frontier. I’m gonna throw a very
ridiculous curve ball at you. I think that you guys
should come up with a jingle that is either similar to PC Richards, or that 1800 car for kids, right? – I know that one, too. – Of course you do, that’s
why I’m bringing those two up. I think an authentic
pizza shop in Long Island that could run Facebook,
Instagram, Pandora local, and even Drive Time Radio, if you could come up with a
sound, for all the youngsters they know exactly what
Netflix sounds like, when it comes up on the screen. Intel. I think sound is the next frontier. I love sound in a very localized area. It could be very, very,
very local, y’know? Cliche. Just like that classic
Italian accent or something. Maybe it’s your dad saying yo. Like, literally. I’m not kidding. I do think there’s, you
wanna become a brand and not spend 70 million,
come up with a sound ’cause everybody’s competing on social, nobody’s competing on
jingles or a quick little tag an audio tag. – Okay, thank you.
– Cool, thanks for being on our show.
– It was such a pleasure. – All right we’re continuing
with our third and final. Is that right.
– Third and final. – Third and final guests here, this is a team effort so I’m excited. So guys, why don’t you
introduce yourselves to the Vayner nation and
tell us about what you do? – I am Tyler, my name is Tyler Braddock, I run The Vault alongside
Gabby, which is my girlfriend. The Vault is a recording
studio, so you can. – Yeah, so my name’s Gabriel Borrero or I go by Gabby and we
run The Vault Music Studio, located out of Rockaway, New Jersey. Full service music studio,
we do networking events, we do producer classes,
engineering classes, we do shows, anything that we can do, we’re actually starting a
YouTube, couple YouTube episodes around some of our local
artists in our area. And all encompassing,
videography, photography for all the artists within the area. – How long have you been doing it? – So it’s been out of his room, he’s been producing,
engineering, out of his room which was in his parents
house for about seven years. – Seven years. – Love it. – Yep, just recently in August we went into a brick and
mortar, enough revenue, enough clientele to expand out. – That must’ve been awesome. – Yes.
– Oh yeah. – Great feeling. Freedom.
– It’s the best feeling. Out of your parents hair and stuff. – Of course. – Yeah so just since August. – Were your parents super pumped too? – Oh yeah. (laughing) They were like, finally, no
sound at three in the morning. – So yeah, so since
August and we’re actually. – Was that scary? – Oh yeah. It took me at least a
year of thinking about it and trying to find out if I really. – And how about for you, Gab? How long have you guys been together? – Four and a half years. – Awesome. – Yeah coming in July. Honestly for me, I thought it was time. I thought it was time two years ago. But it did take him a
little bit more time, he’s a little bit less of a risk taker, so I tried to bring him
to the edge of the cliff and okay, look over it. – I’ll be honest with you, so everybody’s watching, I think people need to
be in their parents home, their own home, co-working
spaces, the basement, way longer. You’d much rather be a year later than a year too early,
because when you’re a year too early you’re outta business. When you’re a year later, you
left some money on the table. – You said it exactly right, which is, you took the time to analyze
to make sure you could afford to take the step and I think that’s one
of the biggest mistakes small business owners don’t do. I’m not saying don’t act, but understand your situation. Because if you’re gonna springboard, you need to know where you’re
spring boarding from and to. And so, don’t ever let it hold you back, but understanding it is key. – Way too many people, listen
everybody thinks I’m so aggressive, I play the
same game every time. If I do this, and everything fails, can I afford the blow? And so, I think people
take way too many risks out of ego and wanting to
be fancy in your situation getting out of the parents basement, everyone’s like oh, your
business isn’t real, it’s in your parents basement. And then they jump too
early and they lose. Having the humility and the patience, I’m a big fan of that,
brother, really, I am. Don’t worry what Gabby said. (laughing) All right so, cool, so
you guys make the jump. – Yes. – A year ago, you said? – August, actually. – August. – So seven months, yeah, yeah. – And? – Our landlord’s actually
gonna be selling our building, he needs us to be out by June. It was originally May, but now it’s June. So that’s one of our major questions, it’s kinda tiered. So first of all, do we go
for a space that’s less fancy more literally in hands-deep, you have to re-do everything
yourself for like 750 a month? Maybe 1200 square feet. So we can expand, ’cause we’re in 700 now. Or do we expand out to a space that’s maybe like this room, beautiful, well, we can do all our networking events there, no need to go outside. – So let’s make sure we
can answer this question. I think there’s something
interesting that’s evolving here. That I wanna make sure I understand. The hardcore production and all that, that’s you skill, right? – Yeah. – You’ve been able to
layer on what it feels like as like a community of sorts. – Yes, yes. – In the current location, what
are you doing around events and community? – Yeah, so we really looked
towards our next door neighbor across the street is actually
a huge children’s theater. So we’ll rent out from
them, we’ll also rent out to several different businesses,
not only helping them out, ’cause if the owner’s failing,
or cancer or something, so kinda gives them income,
gives them a little look into our age range, ’cause
all of our age range is millennials, 18 to 24, little
sprinkle in the other areas but mainly focused on
at least 16, 17 to 24. – And what do you do? You do events? – Yeah, so we do they’re
called artist meetups, every other Sunday,
which is completely free. That’s what we do to give back. Like you say you have to do
something that gives back, that lets them know, kinda adds value. – You do this sometimes
in your own place as well? – Yeah, we did but it was too large. It was like a fire hazard. – I got it, so you started doing them, people showed up, you’re like oh shit, we need to do this somewhere else. Let’s give love to some of
the businesses in the area. Cool. Keep going. – We also do shows, so
those same businesses maybe can hold 150 people, so I’ll put together a line up of artists our artists that pay us for
slots, 10, 15 minute, 20 minute slots, and then we put on a show. We actually have one this coming Saturday. And we’ve done one previously in November. We call them The Vault’s Very Own, ’cause it’s all our own
artists that work with us and they invest in us,
we invest right back. – And do people pay you
to produce music for them? There’s no space where they
come into studio, is there? – That’s my field.
– There is. – So I record, I produce, I do anything. – So I come in, I’m like, yo, I can sing, you’re gonna produce. – Let’s work, yeah. – And you have that
space, you keep that space separate?
– Yeah, so you walk in, you have a studio right there. And then you walk in the other room and that’s where we hold a
lot of our smaller meetings. Any producer meetups, engineering meetups. – I now understand. So now you’re talking about the next step. – Yes, yes.
– ‘Cause you gotta move. – Yep. – One stop shop basically for all music, anything you need. – I don’t, my first take
at this, to answer this. I don’t know if you need anything bigger, because it sounds like
you’re gonna need something really big to fill the
capacity, the demand that you’re able to create. That means that you’re
gonna continue to do things in other places. I think you’re gonna
evolve into a place where sure, you’ll give back once in a while, but other times if you can
have hundreds of people showing up somewhere that’s
something you can charge for. You know like, that’s
a business in itself. – Yeah.
– Yeah, yeah. – My early read is, I
would get enough space for you to, I would probably replicate where you’re at now. I wouldn’t make it just studio, because that would eliminate
you wanting to be there. ‘Cause you need that other
area to do a little flavor. But I don’t think you
have to go super crazy and I would wanna keep down the overhead. – Yeah, I agree completely. I think go a little bit bigger, so you can do, call it
20, 30% of the events in your space. I love the idea of the way
you’ve called it a community. Because I think that will
ultimately pay back for you. Because you’ll have these
businesses that you’ve helped that wanna help you continue to grow. And I think that network
is gonna be really, really powerful to Gary’s point. How do you monetize that in the long term? If you bring a hundred
people to a local coffee shop that’s struggling, that’s worth something to that coffee shop. And it’s okay to talk about that. I think that’s another
thing small business owners don’t do enough of. Is they undervalue the
services they provide to other people. And so, it’s really okay for
you to have that conversation and as long as you deliver on it, deliver on your promise. – You have two separate
businesses that are attached. You almost have like a barbell. You know like you have
two separate businesses that’re attached because
you’re using the artist there it’s really clever and
I actually think that you need to be thoughtful about this, because I think there’s something. They really work hand in hand. So keep talking. – And our other major question is, now I work in accounting, he
works full-time in the studio so I spend all my other
time in the studio. And it’s beginning to
get to the point where there’s so much work and I
can only do so much of it with research paper, term
papers, I’ll be graduating and I have an offer from
different accounting firms, but I don’t know because I don’t know if I I really want to just do
the business full-time. But I talked to other
people and they’re like, you need health insurance, I’m 23, but I’m like, oh my gosh,
I need health insurance. And all these things. And I’d love to literally for lack of I’d love to just eat shit, I don’t have a lot of overhead myself. Maybe a car loan, not too
much on my plate right now. So I don’t mind doing that, because I love what we do and
I love helping these artists, but I just don’t know if I
should go into accounting for full-time, I’m just. – Here’s my answer on this. You can always get the accounting job. – It’s always there. – It’s always there. – Clearly I heard what I needed to hear. Which is that you’re
willing to go real humble to see this dream come through. The only reason people should get a job is not because they need
health insurance, at 23. It’s because they want to live
a certain lifestyle at 23. You want a fancier car, you
want a better apartment, you want to be able to buy a nice purse or go to more Broadway shows, or buy partial season
tickets to the Knicks. What people don’t understand is that, getting a job is an
incredible for two things. Affording you a better
lifestyle in the short term, comma taking risk and
pressure out of the system. When you work at the, all these characters that work at Vayner Media
they can’t worry about Vayner the way that I worry about it. That’s anxiety, that’s
stress, that’s pressure. Right? So what’s great about an accounting job is you get to go in nine to five and you get to, like if the
pipe bursts on the 15th floor. – You don’t have to fix it. – And if somebody fires
you, it’s not something you’re gonna dwell about for six weeks. But what’s great about
this, is you’re so young and willing to eat shit
that my biggest thing is if you’re willing to go there, go and take the leap. If it fails, if it doesn’t work out, you can always go back. – And as a person who
hires people who come out of that situation, having the tenacity to be your own business owner is something that looks great on a resume going in. – Couldn’t agree more. – So don’t sweat that, I
agree completely with Gary. The other thing about talent
particularly in your business leverage local colleges
for intern support. You can find interns in you.
– Especially in music. – Particularly.
– Music is like. – And events, right? Like music and events. – They all wanna work for
free, ’cause it’s music. It’s not like accounting. – And they’re gonna meet the next whoever coming through your studio, right? So leverage intern talent
for free or low cost labor to help you fill the gap
while you’re growing. – Yeah and that was gonna
be my next question, is that we do have interns,
they love, love, love the music, actually one
of our interns made this. But with my side, I do everything
else other than the music. And for some reason, the
interns that wanna do any of, to help you.
– ‘Cause your stuff is not as fun. – Yeah, I know, but how
do I have someone else to help me? I have friends. – Find people, find, he is
gonna be able to convert one out of every three people. You’re gonna have to convert
one out of every hundred people guess what? Find 500 people so you get five people. – Okay.
– Yeah. – Yeah just keep the door rotating. – When I first started
doing content with D Rock and Steve Unwin and Andy and Stefan, it was less cool and
interesting than it is today. – But now you have no problem. – But take me even to of the equation, take my growth and awareness, even just a regular business
person, we know this, even just like a high
powered lawyer, boring Ben. Boring Ben the 49 year
old high powered attorney who read or watched some of my work and was like screw it,
I’m gonna become America’s kind of like, white collar lawyer. He is gonna be able to
get people to intern and make Instagram stories and podcasts easier today than three years ago. – The other thing just so when
you’re trying to find interns think about what skills
they can have that help you. Right, so it might be the,
like how do you fill seats? Give them a challenge, you do
a hundred people at an event I want you to find a way to
do 200 for the same cost. ‘Cause interns love a challenge, ’cause they wanna go back and
tell their story at school. And so, think about how do you make, it’s not all just event
planning and serving food and getting the people there, it’s blowing the doors off the event to make it really amazing in a way that you haven’t
thought of before. – I would also argue given that I know where you guys are from and
this whole North East way, interns, there’s the interns
that go back to school my intuition is, fancy,
gonna try to get jobs at Vayner media before they come to you. Interns that are stay at
home moms that miss action, 71 year olds, I’m not joking, 71 year old Stan who’s just bored and just sits on the stoop in town, in the same way that you
guys have proven to me that you don’t have a
whole lot of fancy in you, you can get help from anywhere. Call in favors from cousins, put on social pressure, if you stop somebody from
getting beat up in junior high be like, yo, I need you for a, beggars can’t be choosers. See where I’m going? The streets of family
businesses and small businesses don’t need to be fancy. You just need warm bodies. And I sometimes think,
I’ve been on a big kick of people 60 to 100, I mean it. Who just want the action. – Yeah, they’re not used to it and. – They just, they’re just in a place where they’re looking for action. I don’t know what to tell
you, looking for action. Like you might be able to get somebody, think about the working mom. You know how many women are in the system, who are unbelievable a talents, but they chose for themselves
to be a stay at home mom because that was what they
were more passionate about? Who now decided that,
but now that their kids are six or seven maybe
they’re in a place where they don’t wanna go back full-time or maybe their kids need
them to be around more ’cause they’re doing a lot
of after school activities, who’d love for three hours
to event plan with you? Who are way too qualified
for what you’re asking them to do, who are gonna
bring triple A skills, or stay at home dads with
just the way culture’s moving there’s so much talent in the system, you can’t just go down the cliche paths of like let’s hit up
Rockaway Community College and see if we can find somebody. You have to turn every fuckin’ stone. – Okay. And also since I see that
you’re in with so many different musicians, so
many different artists, we wanna know, we’re really big, I mean most of our attention is not, really big on Instagram. – Instagram is huge for us. – And definitely YouTube, but are there any other social media and if so, what kind of
approaches would you recommend not for our.
– Really love SnapChat, is that? – Focus on Instagram and YouTube. – Okay. – You haven’t even begun
to squeeze that thing for, you’re at point oh
oh oh oh one percent. Before you’re looking for
a new thing, go ‘head. – Particularly when you’re staring, because you need to focus. ‘Cause there’s just the two of you and maybe a stay at
home mom intern, right? So you only have a limited
amount of resources you gotta do those really, really well. Before you branch out. Or you’re gonna. – But you can post something on Instagram, be like hey, we’re looking for an intern, we’re looking for somebody to help us not for pay, call it intern, be smart because when stay at home Stan hits you up and wants to do it,
’cause he loves Instagram, absolutely try to find, people are so funny about free labor or discounted labor. Life’s about trades. Life’s.
– What’s in it for them? – Correct, like I love
when people are like, don’t work for free, know your worth. I work for free every day. Life’s about trades. So, by the way, you know how many people in your neighborhood think
that they’re next Beyonce and are more than happy, ’cause they don’t have a lot of money, to trade their 10 hours of work for 10 hours of studio time. – It’s true. – I know it’s true. So, every move in the tool belt, and then if you’re able
to get a lot of talent to Brent’s point, then you can
worry about other platforms but while it’s just you two, those two are more than
enough for what you do. – Okay. – Thanks guys. – Thank you so much. – Awesome, take care.
– Thank you! – Great meeting you. Thank you so much.
– Thank you so much. – Thank you! – Thank you, guys. Brent, let’s wrap this up. Obviously you’re part of the S and B world from a big bank, the themes that you saw in
those three individuals, what resonated to you? What’s in, this started with me saying
hey I wanna get you closer to the trenches. – Yeah, yeah. – What do you see in those trenches? What did you feel throughout that? What’s your recap in this
first limited edition? – First limited, I love
it, limited edition Gary and Brent podcast. So I think what’s fascinating is they all struggled with similar versions of the same problem. So it’s all about growth, they’re all at different
phases in their life cycle, and they’re all experiencing
it in different ways, but how do I grow my business
is the fundamental core of each of those questions. And it’s so unique to
where the situation was from a skilled labor supplier to a restaurant entrepreneur, to a studio recording events company, but they all struggle with the same thing. And finding ways to fund and fuel growth that they can manage and support continues to be just the number one concern. – You get to ask the question of the day since you’re my co-host guest. What question do you
wanna ask all the S and B out there, this is your chance, forget about everything else happened, this is where you get to get greedy and really figure out what’s on the minds of the S and Bs, so don’t blow it. A, B don’t worry, I’ll
ask some more questions in the future if you blow it. – If I blow it. So you’ll know if there’s
a followup question you know I blew it. – No but seriously, this is actually cool, I think this will help
a lot of my viewers. What’re massive companies of your scale sitting and thinking about? What question do you want
answered by the S and Bs? – Right, so what’s fascinating
and what’s hopefully gonna blow your mind is, we’re thinking about the exact same thing that you guys are thinking about. So, how do I grow this business
in a way that is authentic to me and really represents
the love and passion that we have for small business owners? Which people may not believe, right? Like I work for Chase, but
I’m a human behind Chase. At the end of the day. – By the way I think
people will believe it, like for me, it’s much
more fun that I get DMs from people that are holy crap,
I’ve made an extra thousand than when these cool rappers
or athletes or celebrities, it’s not even close. – Right, right. – Random Sally and her
nail salon or Rick and his auto body shop, is always
more powerful to me I’m sure you feel the same thing. – It’s the exact same thing. So I wanna know, I want you to know, that we struggle with
the exact same thing. – This is not the statement
of the day, Brent. This is the question of the day. – See I knew I’d screw it up, I knew it. – What question do you wanna ask thousands of people on
YouTube and Facebook are gonna answer this question. – So here’s the selfish
question of the day. – Good, selfish is fine. – What can Chase do to
win you as a customer, because we can help answer every question at this table. – And I’m gonna change
it just to make it more the way I like it, what do you think banks can do to help S and, you as an S and B take your business to the next level? In a world where, crowd funding, venture capital, has become way more prominent.
– Amazing. – Like when I grew up
as a kid it was like, go to a bank, not go to a human that’s gonna write you a check. – Right or go to a, or set
up a GoFundMe page to start. – I’m gonna ask a followup for you, because I’m more curious myself. What has a bank done
that’s been good for you? – That’s a great question. – Yeah I mean like, I’m just curious, like to me it’s credit lines
are massively important. – Yeah. – So those are the questions. Brent, thank you. – Thank you, sir. – Thanks for doing this.
– I appreciate it. – Thanks for raising
your hand and doin’ it, I mean it.
– No, thank you. – I appreciate it, see ya.
– Thank you.

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100 thoughts on “Small Business Week, Scaling a Family Business, & Marketing | #AskGaryVee with Chase for Business

  1. Gary being a small business myself as well as a Chase business customer, this episode was by far the best one for our audience. I would like the contact information of the gentleman in the HVAC trade as naturally we would be able to help eachother out. Regarding the question of the day: Why can't Chase offer the lending service like a Kabbage does where a funding decision is made based on the performance of the business and not the personal credit of the business owner? It is very disappointing that we have to go to online lenders because they are able to provide the necessary funding that a conventional bank just can't be flexible with. Especially when you have been a Chase business and personal customer for years.

  2. What can Chase do to WIN YOU AS A CUSTOMER? Be more HUMAN and EASY TO DO BUSINESS WITH. Banks are still so STIFF and FORMAL and CHALLENGING and Intimidating…!

  3. Totally Awesome. Gotta take those Risks & Beggars can't be Choosers. BURN That into Your Heads. Shout Outs as always from Mr. Therapy!!!

  4. Good show….but banker Brent wa sa not very authentic…chase, chase chase….ok his question should have been what do i need to do to win over all the listeners to chase to make myself look like a hero and get a raise…thats reality…good concept on the show…but the guest need to understand Bullshit still smells even when dressesd in a button down and behind a desk

  5. Hey, Gary! I've got something you NEVER have been asked! NB!

    How do you make a plan? How do you strategetly make the plan you want to execute?

  6. This is amazing content, can’t say enough how much I love this new format! This needs to be an “Un”-limited edition.

    To answer the question of the day, banks could assign account managers with experience that can work as business consultants to help those starting a business, not just a loan.

    A 15-minute call 1 or twice a week can make a world of difference

  7. Holy fuck, the value on this. Incredible. If all sponsored shit was like this, i'd just watch ads man. This is just a win-win-win-win situation, Gary is winning with this, Chase is probably winning too, the small businesses are winning, and we the audience are winning as well.

  8. I'm opening my CHASE business account this Thursday.. Got the rest of my paperwork done, got 2 successful events under my belt…
    ●● I'm going to film my signup process ●●

  9. Awesome change up on this episode, I love chase as a business bank. They have been more than helpful to me in the past with a business and I still use them today. What I love the most is having a business service rep. to answer any financial question short of a CPA. The other Banks that have impressed me are US Bank and American Express. AmEx has great customer service to get you some business funding.

  10. Aspiring Entrepreneur! I’m currently a 20 year old going to my local community college doing the welding technology program and working at my buddies dads shop here in Oregon (Advanced Metal) and I run Weld Library on Instagram! I definitely suggest everyone to go check it out, great interaction and posts provide tips or just satisfying in general! I related to the first dude so much! Gary could I email and get 5 minutes of your time to read my plan, thoughts and feelings about starting my own business?? LIKE help a brotha out

  11. Gary a major bank here forgave me and wiped a $250k debt that I had to them after I had a car accident in which I couldn’t work properly for 8 months when I owned two bakeries. I put the businesses into liquidation a year after my crash and the bank wiped my debt saying ‘it wasn’t my fault, and I was always honest with them so they felt it was the right thing to do’. I was so lucky they made that decision. Thankyou

  12. I like this format. Bringing people in and having the mini meeting with 2-3 people is super cool to watch and listen too.

  13. #QOTD – Mobile App that is actually modern and functional. Easy to deposit checks with short or no holds. Reporting and exporting that is easy to read and audit.

  14. The pizza family business owner/s should check out a UK based business called Carluccios – This multi-complimentary service offering at the single location is hugely popular in London. Just so happens its based around Italian food and culture and started off as a family business also. Good luck with it.

  15. Shout out to cleaning business owners…continuing to inspire my climb! More dirty houses!!! Thanks Chase & GaryV

  16. This is genuinely so helpful. Im also a part of a family business and I’m always looking for advice on-line, I’ve never found anything like this.
    Thank you! Look forward to more content.

  17. oh my god you know you and Kanye are meant to do an episode together! Destiny. This has been the most insightful format so bar btw. As much as I loved episodes like T-Pain I definitely got more out of this one

  18. We could each win $2k a piece from Stash if you sign up and invest:

  19. Oh man I love this!! The refrigeration guy has my exact problem . Thanks for providing him with ideas and a solution that I can copy I love you guys!! I truly believe you saved my business.

  20. Not everyone is looking for a "sexy" job tho, I think that there's a lot of kids/young working class that also just want a really good paying job or trade. And I think that's what Richard is saying and trying to find.

  21. FYI though he didn't push it I felt at the chase guest was a brand placement more than a benefit to me as a consumer of the content I think it's probably my predisposition against Chase but a lot of other guests don't carry that much advertising marketing space

  22. Need a crack to earn money on the web. There is a shortcut to discover all the web based working methods. Just go to google and type: "TheMakeMoneyOnlinePro".

  23. Hiya, checking for valuable techniques on the net. Let me tell you a formula there is a site where there are plenty of working methods. Check out google and just type: "TheMakeMoneyOnlinePro".

  24. Brother Vee, I Love how the room is designed. The Book is rectangularly on point with the shoe underneath it. Amazingly done, you crushed it.

  25. Love this video Gary!! Would love to see a follow up on these business and see how they’re doing 6 months to 1 year from now ??

  26. Love this format. It feels more personalized and the advice is very practical. Hope you bring this type of format to all your vaynermedia locations. 🙂

  27. Chase did me a solid by increasing a very beneficial account's credit line 'just because'. Having that flexibility then enabled me to make investments that immediately paid off.


  28. omg this video for some reason can't go forward or back? Anyway.Re: plumber/trades guy. I'm in kitchen listening, thinking – charge folks (not too much but some investment from them) train them, then when they finish, give them the money back. Then Gary says that! I was like ohhhh ok maybe I"m learning.

  29. Small business owner here. The best thing a big bank did for me was, get me an account opened the same day, all online! No credit union, or regional bank would do this. Only one of the really big guys would offer this service to us. We needed a 2nd account ASAP, and we couldn't get it done that Friday until I called one of the big guys.

    Advice to Chase small business department, be as fast as your customers need you to be. If I need money transferred right this 2nd to my international account? Do not take 3 days to do it. If I need an account asap, give me one! All online, I cant stop to BS with a banker for 3 hours just to be given an ass load of paperwork to do. The way we survive being small, is that we are fast. We will always need everything done yesterday. So cut out all the red tape, make your services FAST AND EASY to buy, and be ready.

  30. @Chase @GaryVee We recently launched an ecommerce business and applied and received a Chase Ink credit card which offers 80K points if you spend $5K or more the first 3 months. So we used the card to manufacture more inventory that we needed and charged over the $5K. Those 80K points we converted to cash at a volume of approx. $1K. That we put back into the company. Thanks for the great deal. We would love to partner with Chase on any future pilot or prototype projects that would help us scale globally. Thanks Gary for all you do for us little guys! ♥♥♥

  31. I really can't stand Chase, and big banks in general. They don't care about their customers. Not sure if you, or others have watching have noticed, but the quality of customer service for companies, especially in the banking world is awful. Notice how bankers/tellers are being replaced by machines/ATMs.

    Here's an example, which has actually happened on three separate occasions while with Chase. I've walked in to deposit checks and every single time I was given attitude, and told "you could've just done this online, or through your phone." The way it was said wasn't meant to be "helpful," it was as if I was being a burden for being there. If I were there, I'd be happy to see a customer.

    I only had Chase while in college due to the easiness of finding ATMs. Going back on it, I would've went out of my way to a credit union any day. My recommendation is to stay away from banks like Chase, and stick with credit unions, where you're actually treated kindly.

    Love watching you, and think you have a great message. Thanks for all the great content. Just had to say that stuff about Chase.

  32. Years ago (about 5) a bank gave me a loan to leave my husband who did not support my dreams of cleaning for a living. The impact it made upon mine and my children's future is immeasurable.. ?

  33. The pizza story is amazing. My family is Italian and I would love to check out that Pizza joint.


  35. I like the format — you should make this a 1 hour show! thanks Gary . ps: I loved your new book! peace!

  36. There’s already so many schools for HVAC but if you were to make an “intro to” or just a basics to get you started class. That would be useful to the trade.

  37. Super thankful to have found your content Gary. Thank you for giving a rip about all of us on the come up

  38. Good episode. But the production makes it feel weird. It just feels uptight. Also, what's with the fuzzy lighting, are you trying to be angels?

  39. I love this format of receiving entrepreneurs who are IN ACTION. I love individual calling because they speak to a lot of people but working with my Mum and having the same questions as Brent for his business and hearing the discussion makes everything FASTER. Thank you Gary & his team at Vaynermedia immensely.

  40. I fucking love this content. I don't care that it's sponsored. This is quality shit. Let alone the practical advice coming from Gary AND another apparently reasonably smart person on these real-life examples, just the opportunity to see how a company of Chase's size thinks so up close is fascinating. The potential here is huge. I hope this goes on in the future.

  41. Interesting. As entrepreneurs, we have to take care of every aspect of our business. Check eMINDSCLUB is a great place for business-minded people.

  42. I think with blue collar jobs you have to offer part time positions for the kids who want to keep some of their time free pursuing other things (whether or not those other things take off). No one wants the nine to five anymore, especially in the generation coming up.

  43. Hi, I am deaf, can you put accurate subtitiles on this video and rest of your videos that don't have subtitles. Thank you!

  44. Hey Gary, you probably won't see this because this is a bit old, but the has been my favorite ask GaryVee set with a guest, not too much banter, awesome guest, sweet for us to get to know this business owners. Good stuff, keep it up!

  45. This was wonderful; to see real business owners succeeding and getting practical advice, allowing a more in-depth analysis of their situation, and Brent was hardly interrupted at all!!!! There's an engaging interplay and balance between Gary's energy and Brent's sensitivity. More Brent please.

  46. Great conversation with small business owners. Hope you do some more shows like this Gary. It’s also good to see Chase continuing to work with small business.

  47. The host should turn it down a little, he seems really talented but needs to allow for others to talk. I haven't watched any other episodes, but if there anything like this, then my advise for a better show would be to get more experts and having the host take more of a mediator position. Gary your really talented and have a lot of energy, turn it down a little and take a back seat, at least try it once!

  48. most trade jobs are dead end jobs. they don't pay enough money to live a decent life, and it
    also breaks down your body. but your going to get a van. lol only the owner of the company
    makes all the money. the workers get nothing.

  49. To answer Brent's questions: What Chase can do to help SMBs – is provide flexibility when it comes to opening a bank account. Most national banks want to charge a monthly fee or set minimum balance for having a business checking account. Having to pay a monthly fee when you are just getting started isn't feasible. That's why I always go with a local bank – they don't charge or have a minimum balance requirements – they understand the struggles of a small business.

  50. Love the Italian Pizza Story! I'm from Argentina, and here is all Italian food, because this country was made by immigrants from Spain and Italy. But here we perfected the pizza, and add new flavors. I was at Italy and Spain, but here in argentina we tune up all the food cause the mix of immigrants and the abundance of food.

  51. Boom! ? best ask GV yet! Answer to the question is: BANKS SHOULD HOLD MICRO NETWORKING EVENTS THAT CATER TO SMALL BIZ AND THEN INVITES SMALL BIZ INTO AN INVESTMENT FUND SET ASIDE. Banks can determine the amount in this fund under the same principles that VCs do. This would give SB owners opportunity to pitch, receive funding and not have an investor breathing down their neck. A savvy bank would open a panel of experienced biz ops and investors to offer guidance, advise and appoint the funding to SBs that prove worthy.

  52. Second time I've watched this. 1st time was when I just heard of Gary and now when I've learned some things. Great content. Really hits home. Be nice to see more episodes like this. Went to Saverio's web page and FB and it felt like I knew them. Hope they get a second location.

  53. Banks/ chase should advertise they fund a P.O ..manage it if they are not doing it already, Without exhorting huge fees and create a working system to boths advantage.,making them the go to rather than v.c's and retain equity…that's just 1 of the few implementations I can type without going reader fatigue…
    Love your insight…given me great direction

  54. Great video! Having a good social media presence is so important, especially for small businesses. One really helpful tool I use to make video ads for social media is Promo. Definitely check it out:

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