Transglobal Express featured on The Telegraph Business Club Website


Getting parcels and freight from A
to B has never been easier. Express services and tracking capabilities
ensure swift and safe delivery. But it can come at a premium, or at least it used to. Transglobal Express offers all the
advantages of leading courier services, but at reduced prices of up to 70%. It’s really simplicity in terms of offering an easy-to-use booking service online,
and choice of services, whether —particularly around about Christmastime— people are sending presents to their auntie in Australia or whether you’re a business selling
freight halfway across the world for an important project, we offer a different range of services that’s easy to book at the click of a button. Just like a price comparison website, customers are offered the best deal
for their specific needs. With high volume business from this website, UPS, FedEx, TNT and DHL offer
Transglobal wholesale deals which in turn benefit
Transglobal’s customers. Its simplicity is not only ingenious,
but also highly successful. Transglobal Express enjoys an annual
turnover of 15 million pounds. Not bad for a business that
started as one man and his bike. I started as a motorcycle courier
locally in Liverpool and then Chester and then went down to work for a
larger courier organisation in London and then picked up contacts—they
were offering international services— and I picked up contacts in
and around Heathrow Airport and then decided to come
back here to my roots and set up a business from here. But it was the internet revolution
that really set the ball rolling. Transglobal Express was established in 1993 and later opened offices on the Wirral from where it now delivers to more than
220 countries worldwide. The firm specialises in
international courier services rather than domestic courier services and although, relatively speaking, it’s a smaller market,
the international market, we’ve found ourselves a good niche there and that’s our specialist area. And this has led to scores of returning customers a hundred and twenty thousand and counting. Among them is the Knitwire Group, which supplies wire products to
clients across the globe. I think one of the best day’s work
I did in my career was to find Lawson of Transglobal. The Knitwire Group export to
63 countries throughout the world and Transglobal seemed to make it
very simple for us. So much so, we have 500 suppliers and we nominated Transglobal
as best supplier to us. But isn’t there a danger that Transglobal Express is undercutting or even undermining
the major players? We’re putting all the carriers’
brands out there, and services. We’re putting them in front of their potential customers and obviously managing these
sometimes small individual customers, managing their accounts, and obviously then we give a huge volume
of business to each carrier which obviously makes it worthwhile for them rather than each carrier having to deal
with each individual customer. Our contracts with the carriers are key and our relationships with the carriers
are very important. Whilst the carriers actually will, they have their terms and conditions that they will deliver in their service, we have our terms and conditions and it’s meeting them and making sure that we can actually meet the demands
of the customer, taking that into consideration and obviously our service contracts as well. The recession was also kind to Transglobal. As its business boomed, a senior
management team was established to ensure steady and targeted growth. I think the biggest driver behind our success has been the online advertising
that we’ve done through Google. And coupled with that, our own
internal IT department which has helped us to react and
expand our services quicker than we could have done
by using a third-party agency. IT is very important for the business. What we’ve done over the last
12 months or so is invest a lot in IT, so we’ve brought on a few new developers to help us with the development
on the website. Towards the tail end of last year,
we launched our new website with a lot of new features and new services. Obviously that wouldn’t be possible
without the investment that’s been made in IT. Quality customer service is key
to the success of Transglobal, which is why it offers personal attention
to all customers and not just an automated booking system. Even though the business has grown
so much over the years it’s important to make sure that
the customer does come first and that that is our focus over
everything else even though there are things that
change in the market. I mean the business has grown so much in the time that I’ve been here and we’re constantly striving to make sure that we can do things to keep
the customers happy and make sure that we are delivering
a service that we would expect which is overall excellent customer service, interacting with the customer and of course making sure that they are constantly
kept updated along the process. We like to develop a close
relationship with our customers. Although everything that we do is online we recognise that people still like to talk to people and so when we get a new customer
booking online we make sure that that customer is flagged and we contact them by phone to make sure that they’re familiar
with the booking processes and when the courier’s going to arrive, what paperwork they have to give them. As it grows, Transglobal will continue to
expand its courier and freight services, as well as offering bespoke packaging solutions. We’re currently the biggest online provider of international delivery services in the UK. Hopefully we’ll continue and
consolidate that position. We have an operation recently open in Germany and long-term I’d like to increase that… other destinations in Europe
and also worldwide. I think the fact that we’ve built up
such a huge customer base throughout the country and our staff have really enabled us to do that by offering that personal touch. And that personal touch is reflected
in its many industry accolades and proves that Transglobal Express
is unlikely to lose the momentum in its growing customer base anytime soon.

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